Oztrail Shipping Policy

1. Order Processing

• Business days: Monday–Friday (excluding South African public holidays)

• Processing time: 1–2 business days after payment confirmation

• Pre-order items: Ship once fully in stock; processing begins when all items are available

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2. Domestic Shipping (South Africa)

Exact shipping cost is calculated at checkout based on weight, size, and destination.

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3. International Shipping

• Regions served: Select countries (availability shown at checkout)

• Delivery time: 7–21 business days (subject to customs clearance)

• Cost: Calculated at checkout (includes VAT/customs where applicable)

• Import duties & taxes: May be payable by the recipient; please check your country’s regulations

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4. Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and carrier link to monitor your parcel.

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5. Shipping Restrictions

• We only ship to physical street addresses or parcel lockers (no PO boxes for courier services).

• Some high-value or oversized items may require signature on delivery.

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6. Delays & Issues

• Carrier delays: May occur due to weather, load-shedding, or high volumes.

• Lost or damaged parcels: Contact us within 7 days of the expected delivery date so we can lodge a claim.

• Incorrect addresses: If delivery fails due to an incorrect address, re-delivery fees will apply.

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7. Returns & Exchanges

Please refer to our [Returns Policy] for full details on returns and exchanges.

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8. Contact Us

For any shipping queries, reach us at:
📧 support@oztrailstore.co.za
📞 +27 10 020 8813

We’re here to help!