FAQ
Frequently Asked Questions
1. How long does delivery take when ordering from the Oztrail Online Store?
Delivery typically takes 5–7 working days within South Africa, depending on your location and courier service availability.
2. What is Oztrail’s returns and exchange policy?
Oztrail offers returns and exchanges in line with our Refunds & Returns Policy, provided items are unused, in original packaging, and returned within the specified timeframe.
3. Do Oztrail products come with a warranty?
Yes, Oztrail products include a manufacturer’s warranty, which covers manufacturing defects under normal use. Warranty periods vary by product category.
4. What payment methods are accepted on the Oztrail website?
We accept secure online payments via card payments and supported payment gateways, ensuring a safe and reliable checkout experience.
5. How do I choose the right camping gear for my needs?
Our blog and buying guides provide expert advice on selecting tents, bedding, chairs, and accessories based on your camping style, climate, and trip duration.
