FAQ

Payment and delivery

From the placing of the order it takes 3 to 7 working days.
Delivery charge is R60 for all orders.
Deliveries in South Africa only.

You can pay safely and securely with Credit Card/Debit Card or EFT, our site has built in 3D Secure and PayFast certified.

Payflex offers the first truly free payment plan in South Africa. Check out with Payflex and pay only 25% of the purchase price today. Your goods are shipped immediately. And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest*). * Default fees apply if you miss a payment.

3D Secure is a unique feature for online security, once you purchase with your card on our website you will receive an OTP (One Time Pin) on your cell phone to confirm a code.

You will receive an e-mail from OZtrail Store with your reference number and our banking details. Products will only be released once funds have been cleared.

Warranty and service

Users with faulty products should contact our support centre on [email protected]
Faulty products will need to be collected and tested before any refunds can be considered.

Refunds take 5-7 working days.